FAQ's

SHIPPING

1. how much are the shipping costs?

Germany / Austria 3,95€

Switzerland 14,90€

International shipping 9,99€ - 19,99€

Free shipping (worldwide) from 80€ Order value

2. how long does it take to receive my order?

Our delivery time is 3-7 business days.

Depending on the product and country, the delivery time may vary.

As soon as we have shipped your package, you will receive a shipping confirmation with a tracking link via email. Here you can track your shipment.

Product

1. what material are your t-shirts made of?

All our articles are 100% fair and vegan produced from organic cotton.

The printing is done in Germany with a 100% waterless process. We use a water-based ink free of heavy metals and harmless dyes. The ink is 100% biodegradable.

Return

1. what is my return policy?

You have the right within 14 days after receipt of the goods to return the items without giving any reason.

We accept a return only for new and unworn goods.

If your goods show a defect or an item is missing, this must be reported in advance. Otherwise there is no guarantee that the full purchase price can be refunded.

If your right of return of 14 days is exceeded and we have not previously confirmed an extended right of return, your return will automatically be sent back to you.

2) How can I return items?

Please note that you are responsible for the cost of your return.

This is how the return works:

1. enclose a paper with the following information: Name, Order number, Item, Reason for return.

2. send the return to: 7Performance, Am Hofanger 10d, 87600 Kaufbeuren, Germany

Please remember to put sufficient postage on your shipment. It is best to keep your postal receipt as proof until the refund has been made.

Can I return several packages in one package?

You can return several orders together in one package.

Please make sure that all clothes are in the package and that all items are listed in the enclosed note.

4. can I exchange items?

We do not currently offer exchanges on clothing.

However, we do offer the option of a return within 14 days of receipt.

Once your return has arrived at our warehouse, we will refund your money within 30 days.

5. have you received my return yet?

We do not send a confirmation of receipt after receiving your return.

As soon as we have processed your return, you will receive a notification.

As a rule, we need a maximum of 14 days to process your return.

After major sale promotions, the processing time may be slightly longer.

It is best to keep your postal receipt as proof until the refund has been made.

Order

1. my order is defective, wrong or incomplete.

In case of a complaint, please contact us by e-mail(info@7performance.de).

If you have received a defective piece of jewelry, please send us photos showing the entire piece of jewelry and the defect.

If you received a wrong piece of jewelry, please send us a photo of your entire order.

If your order is incomplete, please contact us by email as well.

Do not forget to include your order number.

2. i did not receive an order confirmation.

Please also check your spam folder if there is no email from us in your inbox.

If you still have not received an order confirmation after 24 hours, please contact customer service(info@7performance.de).

Can I cancel or change my order?

Cancellation of your order is of course possible. We can only cancel it as long as it has not gone into production.

Makechanges in the order: Unfortunately, an order that has already been placed cannot be changed.

If you have forgotten to add an item to the shopping cart, you are welcome to place a new order. We can also cancel the entire order so that you can place it again.

4. can I change my shipping address later?

If your order has not been shipped yet, we can change your shipping address.

Please contact our customer service, which is available for you.(info@7performance.de).

Availability

1. will sold out clothes be available again?

Unfortunately, we can not give an exact date for this, because many different factors play a role.

Usually it takes 4-6 weeks until clothes are back online.

Payment

1. how secure is the online payment?

We place the highest value on your security when making payments.

Your details are of course only transmitted in encrypted form so that third parties cannot read them. Your credit card payment is processed by a specially security-certified partner.