FAQ's

SHIPPING

1. What are the shipping costs?

Germany / Austria 3.49€

Switzerland 7.95€

International Shipping 7.95€

Free shipping (worldwide) from 80€ order value

2. How long will it take to receive my order?

Our delivery time is 3-7 working days.

The delivery time may vary depending on the product and country.

As soon as we have shipped your package, you will receive a shipping confirmation with a tracking link via email. You can now track your shipment here.

product

1. What material are your t-shirts made of?

All our items are 100% fair and vegan, made from organic cotton .

The printing takes place in Germany with a 100% waterless process. We use a water-based ink free of heavy metals and harmless coloring agents. The ink is 100% biodegradable.

return

1. What is my return policy?

You have the right within 14 days after receipt of the goods to return the items without giving a reason.

We only accept returns for new and unworn goods.

If your goods show a defect or an item is missing, this must be reported in advance. Otherwise there is no guarantee that the full purchase price can be refunded.

If your right of return of 14 days has been exceeded and we have not previously confirmed an extended right of return, your return will be sent back to you automatically.

2. How can I return items?

Please note that you will bear the costs for your return yourself.

This is how the return works :

1. Register your return here: https://artoftechno.com/apps/returns

2. Print out the information sheet and add it to the package.

2. Send the return to: 7Performance, Am Hofanger 10d, 87600 Kaufbeuren

Please remember to sufficiently frank your shipment. It is best to keep your postal receipt as proof until the refund has been made.

3. Can I return multiple packages in one package?

You can also place different orders together returned in one package.

Please make sure that all clothing is in the package and that the information sheets that you receive when registering your return are enclosed in the package.

4. Can I exchange items?

We are currently offering none exchange of clothes.

However, we offer the possibility of a return within 14 days after receipt on.

As soon as your return has arrived at our warehouse, we will refund your money within 30 days.

5. Have you received my return yet?

We do not send an acknowledgment of receipt after receiving your return.

As soon as we receive your return processed you will receive a notification.

As a rule, we need a maximum of 14 days to process your return.

After larger sales campaigns, the processing time may be slightly longer.

It is best to keep your postal receipt as proof until the refund has been made.

an order

1. My order is defective, wrong or incomplete.

In the event of a complaint, please contact us by email ( support@artoftechno.com ).

If you have received a defective piece of jewelry, please send us photos showing the entire piece of jewelry and the defect.

If you have received the wrong piece of jewelry, please send us a photo of your entire order.

If your order is incomplete , please also contact us by email.

Don't forget to include your order number.

2. I have not received an order confirmation.

Please also check your spam folder if there is no email from us in your inbox.

If you still haven't received an order confirmation after 24 hours, please contact customer service ( support@artoftechno.com ).

3. Can I cancel or change my order?

You can of course cancel your order. We can only cancel this as long as it has not yet gone into production.

Making changes to the order: Unfortunately, an order that has already been placed cannot be changed.

If you forgot to put an item in your shopping cart, you are welcome to place a new order. However, we can also cancel the entire order so that you can place it again.

4. Can I change my delivery address later?

If your order has not yet been dispatched, we can change your delivery address.

Please contact our customer service, who is available for you. ( support@artoftechno.com ).

Availability

1. Will sold out clothes be available again?

Unfortunately, we cannot give an exact date for this, as many different factors play a role in this.

It usually takes 4-6 weeks for clothes to be online again.

payment

1. How secure is online payment?

When it comes to payment transactions, we attach great importance to your security.

Of course, your details will only be transmitted in encrypted form so that third parties cannot read them. Your credit card payment is processed by a specially security-certified partner.